Who we are.
Built from claims.
Committed to what matters.
A property claims service firm — built on deep field experience and carrier relationships developed over nearly two decades. “Clarity in the Chaos. Confidence in Every Outcome.”
From independent adjusting to a property claims service firm.
What began as a traditional independent adjusting firm has grown into a broader property claims service firm supporting carriers through full claim handling, structured field inspections, CAT response, large loss, and specialty assignments — nationwide.
We built our reputation through field credibility, operational discipline, and carrier relationships developed over nearly two decades. That foundation still guides how we work: experienced people, clear processes, consistent documentation, and file review before delivery.
We use technology to support the work, not define it — so our team delivers cleaner files, clearer communication, and a more consistent experience for the carrier desk and the policyholder alike.
An experienced property claims organization grounded in field credibility, operational discipline, and carrier trust.
2008
Serving carriers since.
SOC 2 Type II
Independently audited controls.
Nationwide
Daily claims + CAT + inspections.
QA-reviewed
Every file. Before delivery.
One relationship. One point of contact.
Every carrier we work with has a dedicated point of contact at Aspen — a consistent person who knows your account and your files. A compliment, a concern, a question about a file or how we work: same person, every time. No account layers, no ticket queues.
“To support carriers in moving property claims forward with experienced people,
structured processes, and technology that supports cleaner
files, clearer communication, and more consistent delivery.”
The principles behind how we work
The values and methods that shape every decision we make.
Relationships
The best carrier relationships are measured in years, not assignments. We take on what we can genuinely deliver and stand behind every file — so the carriers who trust us keep trusting us.
Communication
Your desk should never be caught not knowing. When a policyholder calls, the answer should already be in front of your rep — current status, clear expectations, no scramble. We keep you informed so you’re never the one left searching for an answer.
Stewardship
Your policyholders experience your brand through the people handling the claim. We treat that responsibility as our own — every interaction, every doorstep, reflecting the carrier we represent.
Frequently Asked Questions
Everything your adjusting desk needs to know about dispatching, security, and our nationwide field operations standard.
01 What does an independent adjusting (IA) company do?
An independent adjusting company handles insurance claims on behalf of carriers – investigating losses, inspecting damage, documenting findings, and delivering carrier-ready reports. Aspen began as a traditional independent adjusting company in 2008 and has grown into a broader property claims service firm supporting carriers through full claim handling, structured field inspections, CAT response, large loss, and specialty assignments – all delivered under one operational standard, nationwide.
02 What is a property claims service firm?
A property claims service firm supports insurance carriers across the full range of property claims work – from daily volume through catastrophe response and specialty assignments. Where a traditional independent adjusting company might focus on field inspections alone, a property claims service firm offers complete claims management services: full claim handling, structured field inspections, CAT response, large loss, appraisal, scene investigation, farm and ranch, and municipal and public entity assignments. Aspen operates as a property claims service firm across all of the above, nationwide.
03 How long has Aspen been serving insurance carriers?
Aspen has been an insurance claims adjusting company since 2008. Some of our carrier relationships go back to our founding, and we’ve built our reputation over nearly two decades through field credibility, operational discipline, and consistent execution. That consistency is why carriers describe us as a trusted carrier partner rather than a rotating vendor – the relationships are measured in years, not assignments.
04 What makes Aspen different from other independent adjusting companies?
Three things separate Aspen from other independent adjusting companies. First, we operate under one dedicated point of contact per carrier – a consistent person who knows the account, the files, and the working relationship. No account layers, no ticket queues. Second, we deliver end-to-end claim handling and structured field inspections under the same operational standard, so carriers know what to expect regardless of assignment type. Third, we’ve been an insurance claims adjusting company since 2008, with SOC 2 Type II certified controls and QA review on every file before delivery.
05 Where does Aspen operate and what services are available?
Aspen operates nationwide, serving insurance carriers across the lower 48 states as a complete claims management services provider. Our two service tracks – full claim handling and structured field inspections – are supported by CAT response capability, large loss handling, and specialty assignments including appraisal, scene investigation, farm and ranch, and municipal and public entity claims. Every assignment is handled under the same operational standard, whether it’s a single daily file or surge volume during a catastrophe event.
Built for the long relationship.
Existing partner or exploring Aspen for the first time — we're ready to support your operations today